We respond within one business day. For urgent matters, call or WhatsApp us.
FAQ
Contacting Oakstem
Quick answers about reaching us.
Online enquiries are answered within one business day. Phone and WhatsApp during business hours typically receive a response within minutes.
Insurance enquiries (quotes, policy questions, claims) go to +254 717 966 970 or info@oaksteminsurance.co.ke. Anything else, use +254 724 636 015 or oakstem254@gmail.com.
Yes — we are headquartered in Ruiru with the insurance desk in Nairobi. Please book ahead so a relevant advisor is available when you arrive.
Yes. Once a policy is placed through Oakstem we handle the claim end-to-end with the underwriter on your behalf.
For active policy emergencies (motor accidents, urgent medical), our WhatsApp insurance line is monitored outside business hours and we will route you to the underwriter's 24/7 desk.